Frequently Asked Questions
A word about our response to the Covid-19 Pandemic.
What is the order process?
Every project is different, and it’s best to get started using our quote request form. In general, you let us know what you are thinking, we hash out some details, get you a price, and begin work on your order once your quote is approved and full payment for your order is received.
If you are working with a deadline, please let us know when you need your order (when you need it, not the day of your event!) and we will do our best to work with you. Rush turn around is currently not available.
What is the minimum order?
Our minimum order is 24 pieces with the same decoration. This can be a mix of different styles like t-shirts and hoodies (within reason), as long as all pieces can get the same print. This means that the print on all items in your order will be limited by the item with the smallest printable area, so if your order has youth sizes and adult sizes the graphic will be smaller on the bigger shirts.
What is your standard turnaround time?
Standard turnaround is approximately 2 to 3 weeks from when you place your order and payment has been received.
Do you offer rush services?
We do not offer any rush services at this time.
What are your print dimensions?
Our standard maximum standard print size for t-shirts is 12.75” wide by 16" tall. Larger prints can sometimes be accommodated. Print sizes do vary by design and each project is different. For full front printing, we generally recommend 11-12" wide for adult shirts and 9-10" wide for youth and women's shirts.
Do you do samples?
We provide a digital mock up of all decorated items before production at no additional cost. Screen printed samples can be done, but please note that the initial setup cost and turn around time of a printed sample is extremely prohibitive on most smaller orders. A pre-production sample can be provided on any order, for the price of $150. Provided the pre-production proof is approved and we are able to proceed with the main production, 25% of that fee ($37.50) will be discounted from your invoice. Pre-production embroidery sew outs are also available. Samples will extend turn around.
What format do you prefer for artwork?
We prefer to receive your artwork in the following digital formats:
.ai (adobe illustrator)
.psd (adobe photoshop)
.eps
.pdf (vector editable)
.jpeg or .bitmap in the highest resolution available (300dpi or higher is suggested)
You are also welcome to bring in other hand-drawn, or camera ready artwork as well.
Customers sending art in Word format (.doc) or Powerpoint (.ppt), as well as sending a low resolution jpeg embedded in any of the above formats will incur an art fee.
I have an idea for a shirt, but I don’t know how to put it together. Can you set it up for me?
We would be more than happy to bring your idea to reality. We have artists on hand that can create custom artwork at your request, but please note that there will be additional fees depending on the time involved in bringing your idea to fruition. Custom artwork starts at $75 per hour, with an initial minimum of 2 hours up front.
please email jon@goarmadillo.com for more info!
